Terms of Service
Last updated October 18, 2026
The service
Sundeck Pro (“we”) provides software for pool service and pool leak detection shops: a field app for techs and a website for the office. These terms are between us and the shop that signs up (“you”). Whoever signs up for a shop confirms they may accept these terms for it. Everyone the shop invites uses Sundeck Pro under the shop’s account.
Trial and billing
- A new shop gets a free trial. A card is needed to start it, and the subscription begins when the trial ends unless the owner cancels first.
- The price is monthly and depends on the shop’s package and how many active team members it has. Adding or removing people changes the price from then on, prorated.
- The owner can cancel at any time in Settings › Sundeck Pro Billing. Service continues to the end of the paid month; we don’t refund partial months.
- If a payment fails and isn’t fixed, the shop becomes read-only until it is: its records stay, but nothing new can be added.
- We may change prices with at least 30 days’ notice by email; the new price applies from the next month after that.
Your records
The shop owns everything it enters and is responsible for it, including the findings, recommendations, quotes, and prices in what it sends. Sundeck Pro organizes and sends what the shop’s team enters; the tech reviews and approves every report before it goes to a customer. Calculators (such as pressure tests and chemical doses) are aids, and the shop remains responsible for its own professional judgment.
After the shop cancels, it keeps read-only access to its records. The owner can ask us to delete them, as described in the Privacy Policy.
Payments from your customers
Customer payments go straight to the shop’s own Stripe account, under Stripe’s terms between Stripe and the shop. Sundeck Pro doesn’t hold shop funds and isn’t a party to the shop’s sales.
Texts and calls
The shop texts and calls only customers who have agreed to hear from it, honors STOP replies (Sundeck Pro does this automatically), and follows the laws and carrier rules for business texting and calls.
Fair use
Don’t use Sundeck Pro to break the law, send unwanted messages, upload anything you don’t have the right to, try to reach another shop’s data, or disrupt the service. We may suspend a shop that does, and tell the owner why.
The service as it is
We work to keep Sundeck Pro running, safe, and backed up, and post its status at /status. It is provided as it is, without guarantees that it will never be interrupted or free of mistakes. To the extent the law allows, we aren’t liable for indirect or lost-profit damages, and our total liability is limited to what the shop paid us in the 12 months before the claim.
Ending
The shop can stop at any time by canceling. We can end the service for a shop with 30 days’ notice, or at once for a serious breach of these terms; either way the owner can get its records first.
Changes
If we change these terms, we update the date above and tell shop owners by email at least 30 days before a change that affects them. Continuing to use Sundeck Pro after that means accepting the new terms.